Archdiocese of Ottawa-Cornwall

Reporting to

The Director of the cemetery or his delegate



Notre-Dame (455 Montréal Rd, Ottawa, ON K1K 0V2) is currently seeking a Family Counsellor


The purpose of this position is to provide a welcome to families, to make sales of interment rights, cemetery and funeral services, and supplies, to ensure that the administrative follow-up of the sales as well as the document management of the sales is also guaranteed.


Specific Duties

Customer Relations

· Greet clients and families who come to the Cemetery

· Make sales and prepare required contracts

· Make appointments and organize schedules

· Coordinate cemetery services with the maintenance team

· Answer the phone and correspondence and follow up on them

· Participate in the updating of the computerized data system to ensure efficient follow-up of sales

· Answer the phone in support of the reception if needed

· Occasionally occupy the front desk position


Required Skills

· High school diploma, post-secondary education in a related field is an asset

· Good knowledge of accounting

· Fluent in French, both written and spoken

· Ability to communicate orally and in writing in both official languages (English and French)

· Proficiency in Microsoft Office

· Knowledge of Sage 50 is an asset

· 2 years of experience in a similar field and/or 2 years of experience in customer service and sales

· Ability to demonstrate great compassion and dignity

· Ability to work alone and as part of a team

· Initiative

· Have good communication skills and a strong sense of customer service

· Knowledge of the Catholic Church and its teachings is an asset


NOTE: The successful candidate must be able to obtain a sales representative’s license issued by the Bereavement Authority of Ontario (BAO) which includes a criminal records check.



· Unionized position

· Permanent full-time position at 40 hours per week (including a 30-minute unpaid lunch break)

· 8:00 a.m. to 4:00 p.m. Monday to Friday (Saturdays on occasion)



As per the current collective agreement


How to apply

Send a cover letter and resume with your name and position title in the subject line of your email to .


Only candidates selected for an interview will be contacted.


Application deadline

June 9, 2023


In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), the Archdiocese of Ottawa-Cornwall provides reasonable accommodations to individuals with disabilities. If contacted for an interview, applicants should make any accommodation needs known at that time.

Welcome to the Archdiocese

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.