Title: Family Counsellor
Reporting to : The Director of the cemetery or his delegate
Summary:
Notre-Dame Cemetery (455 Montréal Rd, Ottawa, ON K1K 0V2) is currently seeking a Family Counsellor.
The purpose of this position is to provide a welcome to families, to make sales of interment rights, cemetery and funeral services, and supplies, to ensure that the administrative follow-up of the sales as well as the document management of the sales is also guaranteed.
Specific Duties:
Customer Relations
- Greet clients and families who come to the Cemetery
- Make sales and prepare required contracts
- Make appointments and organize schedules
- Coordinate cemetery services with the maintenance team
- Answer the phone and correspondence and follow up on them
- Participate in the updating of the computerized data system to ensure efficient follow-up of sales
- Answer the phone in support of the reception if needed
- Occasionally occupy the front desk position
Required Skills:
- High school diploma, post-secondary education in a related field is an asset
- Good knowledge of accounting
- Fluent in French, both written and spoken
- Ability to communicate orally and in writing in both official languages (English and French)
- Proficiency in Microsoft Office
- Knowledge of Sage 50 is an asset
- 2 years of experience in a similar field and/or 2 years of experience in customer service and sales
- Ability to demonstrate great compassion and dignity
- Ability to work alone and as part of a team
- Initiative
- Have good communication skills and a strong sense of customer service
- Knowledge of the Catholic Church and its teachings is an asset
NOTE: The successful candidate must be able to obtain a sales representative’s license issued by the Bereavement Authority of Ontario (BAO) which includes a criminal records check.
Conditions:
- Unionized position
- Permanent full-time position at 40 hours per week (including a 30-minute unpaid lunch break)
- 8:00 a.m. to 4:00 p.m. Monday to Friday (Saturdays on occasion)
Salary:
As per the current collective agreement
How to apply:
- Send a cover letter and resume with your name and position title in the subject line of your email to careers@ottawacornwall.ca.
- Only candidates selected for an interview will be contacted.
Application deadline:
- The role will remain posted until the right candidate is selected
In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), the Archdiocese of Ottawa-Cornwall provides reasonable accommodations to individuals with disabilities. If contacted for an interview, applicants should make any accommodation needs known at that time.
